Stop Black-Box Health Scores
Build Trust Through Transparency
"Why did our score drop?" — The question killing your credibility. Get AI-powered explanations for every score change that customers actually understand.
"The algorithm says your health dropped to 65"
Sound familiar? Your customers think you're guessing. Mystery scores kill trust.
Lost Customer Trust
When you can't explain why a score changed, customers assume you don't understand their business. Every "I'll check and get back to you" erodes confidence.
QBR Credibility Crisis
Executive stakeholders expect clear reasoning. "The algorithm says so" isn't a business conversation. You need transparency to maintain strategic partnerships.
Can't Take Action
Without understanding why scores change, your team can't coach customers effectively. Generic playbooks fail when you don't know the real issues.
Transform Scores from Black Box to Clear Communication
Human-Readable Explanations
Scoop's AI doesn't just calculate health scores — it explains them in plain English your customers understand. Every score change comes with clear reasoning.
- Plain English explanations for every score change
- Specific factors identified with quantified impact
- Visual breakdowns customers can understand
- Actionable recommendations based on score drivers
Build Trust Through Transparency
Improved Trust
CSMs report customers trust them more with transparent scoring
Faster Resolution
Solve issues faster when you understand root causes
QBR Confidence
Executive meetings improved with clear explanations
Real Examples That Build Credibility
"Health score dropped from 85 to 68 because: Champion user hasn't logged in for 21 days (−8 points), Feature adoption decreased 35% this month (−5 points), Support tickets increased 3× normal rate (−4 points)"
— Example from actual Scoop customer
"Finally, I can walk into QBRs with confidence. When executives ask why their score changed, I show them exactly what happened. It's transformed our relationships from vendor to strategic partner."
— VP Customer Success, Enterprise SaaS
Complete Customer Intelligence Platform
While building trust through transparency, Scoop also prevents churn and finds hidden revenue.
Pre-Churn Detection
See churn risk 45+ days before it happens. AI discovers early warning patterns your health scores miss entirely. Know who's at risk and exactly why.
Learn about churn prevention →
Hidden Expansion Revenue
AI finds expansion opportunities your segments miss. Discover power users ready to grow based on usage patterns. Increase NRR by 22% on average.
Find hidden revenue →Ready to Build Trust Through Transparency?
Stop defending black-box scores. Start having confident conversations backed by clear data.