Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, store, and share information about you. This policy is intended to help you understand:

• What information we collect about you and for what purpose
• How we share information we collect
• How we store and secure information we collect
• How to access and control your information
• Website Visitors, EEA, UK, and Switzerland: Legal basis for processing
• How we transfer information we collect internationally
• EEA, UK, and Switzerland Users Only
• California State Resident Rights
• Other important privacy information
• How to Contact Us

This privacy policy covers the information we collect about you when you interact with us in the course of business including through our website, www.scoopanalytics.com, and other websites that link to this policy, use our products or services, or otherwise interact with us, unless a different policy is displayed. Scoop, we and us refers to Scoop Analytics, Inc. We refer to all of these products, together with our services and website as "Services" in this policy.

If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

We collect information about you when you input it into the Services or otherwise provide it directly to us. We collect information automatically when you use and access our Services, such as information about your use of the Services; technical information or data obtained from systems and networks accessing the Services, device and connection information; and information collected through cookies, other tracking technologies, phone, email, and forms.

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. The specific purposes for which we use the information we collect include: providing the Services and personalizing your experience; research and development; communicating with you about the Services; marketing and engagement; customer support; safety and security; and protecting our legitimate business interests and legal rights.

We collect personal information when you communicate with us by any means, including by email, fax, SMS, or via telephone. These communications may be recorded for quality assurance, training, and marketing purposes.

From time to time, we may obtain information about you from third party sources, such as public databases, data brokers, service providers, resellers, business partners, and social media platforms.

Cookies and other tracking technology

We and our third-party partners may automatically collect certain types of usage information when you visit or use our Services. We use Google Fonts API and Google Tag Manager as part of our Services. We may employ clear gifs (also known as web beacons) and analytics tools to measure traffic and usage trends. When you access our Services by or through a mobile device, we may receive or collect device identifiers, carrier information, and location data depending on your settings.

How we share the information we collect

We share information we collect about you in the ways discussed below. We are not in the business of selling information about you to advertisers or other third parties.

• Managed account administration: If you access the Services using an email address owned by your employer, certain information may become accessible to that organization's administrator.
• Service Providers: We work with third-party vendors to provide website and application development, hosting, maintenance, backup, storage, payment processing, and analysis services.
• Scoop Partners: We may share your information with consulting, sales, and technical service partners in connection with their services.
• With your consent: We share information about you with third parties when you give us consent to do so.
• Compliance with laws: In exceptional circumstances, we may share information to comply with applicable law, enforce our agreements, protect the security of our products, or respond to an emergency.
• Business Transfers: We may share or transfer information in connection with any merger, acquisition, financing, or dissolution transaction.

We use global data hosting service providers to host the information we collect, and we use reasonable and appropriate technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable.

Account information: We retain your account information for as long as your account is active and a reasonable period thereafter. We also retain some information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

API Data: Disconnecting an API will not automatically delete data that has been loaded into Scoop. It can be manually deleted from within Scoop by an end user.

Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services.

You have certain choices available to you when it comes to your information. You have the right to request a copy of your information, to object to our use of your information, to request deletion or restriction of your information, or to request your information in a structured, electronic format.

• Access and update: Our Services give you the ability to access and update certain information about you from within the Service.
• Deactivate your account: If you no longer wish to use our Services, you or your administrator can deactivate your account by contacting us.
• Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email or by contacting us.
• Data portability: Should you request it, we will provide you with an electronic file of your basic account information and the information you create on the spaces under your sole control.

If you are a website visitor or Services user based in the European Economic Area (EEA), UK, or Switzerland, Scoop Analytics, Inc. is the data controller of your personal information. Our legal basis for collecting and using personal information will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information only where we have your consent, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests.

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. Our website servers are located in the U.S. and we may process your information in jurisdictions where our affiliates, partners, and third-party service providers are located.

If you are a resident of the EEA, UK, or Switzerland you have the following data protection rights:

• The right to access, correct, update, or request deletion of your personal information
• The right to object to processing of your personal information or request portability of your personal information
• The right to withdraw your consent at any time if we collected and processed your personal information with your consent

You may contact us at support@scoopanalytics.com to exercise these rights.

To submit a complaint to a data protection authority:

• EEA: ec.europa.eu/newsroom/article29/items
• United Kingdom: ico.org.uk
• Switzerland: edoeb.admin.ch

If you are a California resident, you have rights under the California Consumer Privacy Act / California Privacy Rights Act (collectively "CPRA"). Scoop does not sell your personal information as defined by the CPRA.

Categories of personal information we collect and disclose

Your California privacy rights

1. Right to opt out of sharing of personal information
2. Right to know or request categories of personal information we have collected about you
3. Right to correct inaccurate personal information
4. Right to request deletion of personal information under certain circumstances
5. Right to designate an authorized agent to exercise some of your rights
6. Right against discrimination for exercising your rights
7. Right to notice of our practices at or before collection

To exercise these rights, email us at support@scoopanalytics.com. We will respond within 45 days of receiving your request.

Notice to End Users

Our products are intended for use by organizations. Where the Services are made available to you through an organization, that organization is the administrator of the Services and is responsible for the accounts over which it has control. Please direct your data privacy questions to your administrator, as your use of the Services is subject to that organization's policies.

Our policy towards children

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. Contact us at support@scoopanalytics.com if you become aware of this.

AI and machine learning

Models used: Scoop uses Claude (Anthropic) for natural language processing and query generation.

Data usage: Your queries and data are processed to generate analytics responses. We do NOT use your data to train large language models.

Slack integration: When using Scoop via Slack, your messages are processed to understand your query. We do not store Slack conversation history beyond your active session. We do not use Slack data to train AI models.

Retention: Query history is retained only in our native chat UI, not in Slack. You can delete at any time.

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices.

For information controlled by Scoop, if you have questions or concerns about how your information is handled, please direct your inquiry to: